A Guide To Choosing An IT Service Provider


With most business operations being efficiently carried out online, there’s a need for your company to have a solid IT strategy. Nevertheless, hiring an IT service provider is one of the most effective tactics.

However, deciding who to hire as your IT service provider can be challenging. With the rise in cybersecurity threats and attacks on businesses, choosing an IT service provider isn’t a decision to be taken lightly.

With IT consulting Raleigh from ITSco or similar reliable firms, you can rest assured that your IT needs are sorted. That said, you need to consider some factors before hiring one. Here’s a guide to choosing an IT provider:

What Are IT Services?

In the digital era, most transactions are done via technology. For instance, you can manage, create, access, and optimize business information and decisions online. All you need is a powered device and some internet connection. Thus, IT services include such operations that involve technical expertise.

With machines, you can’t always be sure of zero interruptions. You’ll always have hiccups and mishaps with technology. That’s why you need expert IT support for your business. You can find such services at https://www.techadvisory.com/it-support-providence/.

Factors To Consider When Choosing An IT Service Provider

Finding the best IT service provider for your business is in your best interest. With providers offering different services, it’s best to find the right one in line with your needs. That said, here are some factors to consider when choosing an IT provider:

1. Response Time

The likelihood of having IT-related issues is high. On that note, you need a reliable IT service provider who can monitor your systems and stop the problems before they happen. As you conduct your interview, ask about their response time. You can also ask for response reports from their previous clients.

The best way to judge is definitely from their current clients. Find out what’s their policy on holidays and weekends. A provider that works round the clock will help you avoid running into losses when your machines break down during weekends and holidays.

2. Experience

Finding an experienced IT service provider in your industry is critical. This is because, at one point, they must have encountered issues related to the ones you’re experiencing. For instance, if you’re in the accounting field, you’d want to work with a provider with experience in QuickBooks and other accounting terms.

This way, it’s going to be easy for them to help you get back on your feet in case you find yourself in difficult situations. You wouldn’t want someone who’ll learn on the job because that can jeopardize your functionality by the time they get everything fixed.

3. Reputation

You can learn more about the quality of your IT provider’s services by asking their current and former customers. Ask about their level of professionalism and expertise. You can also read online reviews left by other clients whom they’ve served. This way, you can have an idea of what to expect.

4. Maintenance

The last thing you want on your plate is frequent breakdowns. Your IT service providers should regularly check your systems and proactively monitor your network for bugs. It helps avoid stressful work environments and ensures employees are productive.

5. Help Desk And Onsite Support

Sometimes, your problem can’t be fixed remotely. It’s helpful if your IT provider can show up at your premises to help you manage and control issues that are too technical for your team.

All You Need To Know About Downtime

Every time you have downtime on your network, you lose some business. If you’re wondering how much you lose on network downtime, the figure comes to an average of USD$5,600 per minute. It can cumulatively add up to USD$300,000 in an hour.

On the other hand, downtime can result in losing or corrupting data. Remember, most cyber-attacks happen when you’re experiencing network downtime. As a result, you end up with unsatisfied customers due to the network outage, plus a data breach risk.

In this case, the earlier you can solve the network-related issue, the better for business. No one’s better at limiting network downtime and outage as a professional IT service provider. Thus, inquire about their policy on up-time guarantee before hiring them.

The Difference Between In-House And Outsourced IT

It’s essential to utilize stable and reliable IT services for smooth and seamless business operations. Thus, finding the right strategy is vital for the business. In most cases, business owners must decide between in-house and outsourced IT service providers.

In-house refers to full-time professional IT staff within your organization that can respond to technical issues. They’re helpful when you need urgent and quick responses. However, this may not always be feasible considering the expense of keeping a full-time team member. Hence, a better approach is to outsource your IT services.

Outsourcing IT service providers refers to hiring external services to cater to your IT needs. This option is ideal when the business doesn’t want to incur additional costs from having IT experts operating internally.


Finding the right IT providers for your business is essential. The bottom line is that they must deliver quality tech solutions. On that note, consider the factors highlighted above, and you’ll be sure to land yourself a qualified and professional IT service provider.