How To Maximize ROI From Managed IT Support


Information technology (IT) support is one of the most outsourced business services in the sector. As it’s also often called, managed IT services are among the best investments an organization can make to stay competitive and maximize resources.

Without adequate IT support, entities might end up exposing their critical business information, often including data that have to do with their clients. Losing those to hackers and cybercriminals may result in costly settlement fees, loss of trust in your brand, and possible closure.

Besides preventing significant losses, robust IT support can improve a company’s overall operations, making them more streamlined and cost-effective. If your business has already taken advantage of them, read on to discover how you can optimize your returns from managed IT services. Meanwhile, if you’re still on the fence about such solutions, you’ll find out what your business may be missing out on.

How Can Managed IT Services Help Your Business?

Like other service providers, companies offering IT services have a vast array of services to resolve common IT issues, as you’ll find out later. But unlike IT companies offering the cheaper option called break-fix services, which are only available on demand, managed IT providers work to support your enterprise around the clock. As such, these companies are the best option to secure your business or to complement your in-house IT team.

3 Ways To Optimize ROI From Managed IT Support

While outsourcing IT means passing on some or all of your technology management tasks to a third party, you must perform due diligence in selecting and working with a contractor. The following steps can help ensure that you’re getting the best out of your investment:

1. Choose An IT Company That Fits Your Business Needs

The first step in optimizing your ROI from managed IT services is determining your specific business needs. While technology firms offer different services, it’s not surprising that some companies may be better for your entity than others. Here are some tips you can try so you’ll be able to choose the right IT company:

  • Find out whether it’s more practical to hire local IT companies in San Antonio or other similar firms in your location or turn to service providers from overseas.
  • Determine whether your business requirements align with a particular company’s expertise.
  • Go for a firm that’s familiar with the nature of your business.
  • Review all their services and check whether they can help facilitate scalability.
  • Check reviews and get in touch with some of the organization’s actual clients to determine if your values match.

2. Outsource Time-Consuming And Repetitive Tasks

Managed IT service providers offer different costs for specific packages. Below are a few of the most common IT services provided by these companies.

  • Conducting risk assessment
  • Ensuring network security and minimizing the impact of threats
  • Strengthening resilience and reducing vulnerabilities
  • Managing network connections
  • Web hosting
  • Testing and monitoring business networks
  • Reviewing IT processes and performance
  • Setting up data storage solutions
  • Providing 24/7 technical support

There are crucial considerations to take when outsourcing your IT, and a considerable chunk of the decision will lie on your current capabilities and future requirements. The good news is that businesses only have to pay for the services they need. They can also upgrade or downgrade their subscriptions as they wish.

In choosing which services to get, don’t just look at the costs. Analyze your business operations and their weaknesses, including tasks that may take up a massive amount of time and effort from your team members—for instance, customer service and administrative processes. Think of managed IT services as a vital business tool that can enhance your business across all fronts.

3. Focus On Your Business

Managed IT services allow you and your team to concentrate on core services that drive business revenue, thereby increasing your earnings. Productivity is synonymous with business growth. But IT problems could cause significant downtime that can snag your team’s productivity levels and motivation.

According to a leading research firm, IT downtime can impact businesses in various ways. Depending on the nature of the company and the timing, an entity may lose up to USD$5,600 per minute in some instances of serious technical glitches.

With major IT worries out of the way and streamlined workflows, your staff can focus better on their tasks. For instance, your marketing and sales team can spend more time chasing after leads and successful conversions rather than losing precious hours waiting for their passwords to be reset. Hiring an IT contractor would also allow business executives to focus on making intelligent decisions. With the help of business analytics, the management team can figure out how to steer the company toward success.

Final Thoughts

Businesses need to invest in excellent IT support to stay competitive. Besides choosing the best IT service provider, they can perform the steps mentioned above to optimize their spending.

A managed IT service provider can benefit an organization in numerous ways. Streamlining workflows, promoting scalability, securing business data and networks, and increasing productivity are the keys to business success. If your IT partner helps you accomplish those things, your company can be on the right track in the years to come.